Refund policy
Return & Refund Policy
14-Day Guarantee
Winterglow provides a 14-day guarantee against product issues from the date you receive your order. If a manufacturing defect or initial malfunction is confirmed, we'll help arrange an exchange or refund after inspection.
Questions? Contact us at nd.services.online@gmail.com
Return & Refund Guidance
If you'd like to request a return or refund after receiving your product, please contact us first at the email above before sending anything back. Returns sent without prior approval may not be accepted.
When a refund is available
A refund or exchange is available, after inspection, in the following cases:
- The product has a manufacturing defect
- The product was damaged during shipping
- You received the wrong item
If you notice an issue after receiving your product, please send photos or a video as soon as possible so we can review and resolve it quickly.
When a refund is not available
A refund or return may not be possible in the following cases:
- Simple change of mind
- Damage caused by customer mishandling
- The product shows signs of use
- Accessories or packaging are missing or damaged
- More than 14 days have passed since you received the product
We recommend reviewing the product details carefully before purchasing.
Refund Processing
Once a refund is approved, it will be processed to your original payment method after the product inspection is complete. Refunds may take up to 10 business days to process, and additional time may be required depending on your card issuer or payment provider's processing schedule.
Contact
If you have any questions, feel free to reach out anytime at nd.services.online@gmail.com