Terms of service
Terms of Service
Last Updated: September 2026
Welcome to Winterglow ("we," "us," "our").
These Terms of Service apply to all customers using the Winterglow website and services. By using the website or purchasing a product, you are considered to have agreed to these terms.
Article 1 — Use of Service
Winterglow is an online store selling premium winter and holiday home decor lighting products.
Any information you provide while using our services must be accurate and up to date, and you are responsible for managing your own account information.
Article 2 — Advertising Notice
Winterglow's website, social media, advertisements, photos, videos, and other promotional content are produced for the purpose of introducing and marketing our products.
Due to filming conditions, lighting, screen settings, and production timing, the actual color, texture, or detail of the product may differ slightly from what is shown.
The actual specifications of the product are based on the information listed on the product detail page.
Article 3 — Product Information
We make every effort to provide accurate product information.
However, the following may be subject to change:
- Product design
- Included components
- Specifications
- Price
- Stock availability
- Promotions
These may change without separate prior notice.
Article 4 — Orders & Payment
A purchase agreement is formed once an order is completed.
Even after payment has been approved, an order may be canceled in the following cases:
- Insufficient stock
- Pricing error
- Payment error
- Suspected fraudulent order
Article 5 — Pricing
All prices are subject to change without separate notice.
Discount events and promotions automatically end when their designated period ends.
Article 6 — Shipping
Delivery timeframes are estimates and are not guaranteed.
Shipping may be delayed due to the courier, customs clearance, natural disasters, or other causes beyond our control.
Article 7 — Returns & Refunds
Returns and refunds are handled in accordance with our Return & Refund Policy.
Please review that policy carefully before making a purchase.
Article 8 — Intellectual Property
All content on the Winterglow website is protected by copyright and related laws.
The following, among other content, is the property of Winterglow:
- Logo
- Brand name
- Photos
- Videos
- Graphics
- Text
- Designs
Reproducing, modifying, distributing, or commercially using this content without our prior written permission is prohibited.
Article 9 — Third-Party Services
Winterglow may provide certain services, such as payment and shipping, through third-party providers.
Use of these services may be subject to each provider's own terms of service and policies.
Article 10 — Personal Information
Your personal information is handled securely in accordance with our Privacy Policy.
By using our services, you are also considered to have agreed to our Privacy Policy.
Article 11 — Feedback
Reviews, comments, or suggestions provided by customers may be used for service improvement and marketing purposes.
Article 12 — Errors
If there is a typographical error or mistake in pricing, stock, or product descriptions, we may correct the error or cancel the affected order.
Article 13 — Prohibited Conduct
The following actions are prohibited:
- Use for illegal purposes
- Placing false orders
- Infringing on the rights of others
- Hacking the website or bypassing security measures
- Distributing malicious software
- Interfering with the operation of Winterglow's services
Article 14 — Limitation of Liability
To the extent permitted by law, Winterglow is not liable for indirect, special, or incidental damages.
Article 15 — Changes to Terms
We may revise these Terms of Service as necessary.
Revised terms take effect immediately upon posting to the website.
Article 16 — Governing Law
These terms are interpreted and applied in accordance with applicable law.
Article 17 — Contact
If you have any questions regarding these Terms of Service, please contact us at the email below.
Winterglow
📧 nd.services.online@gmail.com