Shipping policy

Shipping Policy

Delivery Timeframe

All orders are shipped within 5–10 business days after payment is confirmed.

Shipping Cost

We offer free shipping on all orders.

Order Processing

Order processing may take 1–3 business days. Shipping begins once processing is complete.

Shipping Tracking

Once your order ships, a tracking number will be sent to your email. You can use this tracking number to check your delivery status in real time.

Shipping Delays

Delivery may be delayed in the following cases:

• Holidays and holiday periods
• Natural disasters or other force majeure events
• Customs processing delays

Winterglow is not responsible for shipping delays caused by the reasons listed above.

Incorrect Shipping Address

Please make sure the shipping address entered at checkout is correct. Winterglow is not responsible for delivery issues caused by an incorrect address.

Contact

For shipping-related questions, please contact us at:
📧 nd.services.online@gmail.com